Delivery & Returns
Orders placed on the site, are usually made and dispatched within 1-2 working days. Each item is packaged carefully, in either a jiffy bag, board-backed envelope or box, depending on the type of item.
Please note that the boxes (used to package the boxes of keepsake letters and larger orders of popping cards) will not fit through a standard letterbox. Therefore, if no one is in to receive the package, you may need to pick it up from your local delivery office.
As standard, they are sent using Royal Mail second class post. Delivery is estimated at 2-3 days after dispatch, however, at times, delays are unavoidable due to bank holidays (both local and national), extreme weather conditions, strikes, or at busy times of year such as Christmas.
Postage is included on all items except boxes of keepsake letters which is £3.
At present, international delivery is not available.
In the unlikely event of an item arriving damaged or faulty, please contact me and send a photo of the damage / fault. Please do not dispose of the item. I will either refund or send a replacement.
If you want to return an unpersonalised item due to a change of mind, please contact me to let me know. The item must be suitably packaged, if possible using its original packaging so that it is not damaged in the post. The customer will be responsible for the return postage costs. An item must arrive back in a resale-able condition in order to receive a refund.
Unfortunately, personalised items are not able to be returned due to a change of mind.
As all items are made to order, if you decide you want to cancel an order, this will only be possible if I have not yet started to make a personalised item. However, if you contact me before I have started work on your item, I will cancel it and issue a refund.